My Projects

ShopAssist AI – Enhancing Customer Service with Agent-Powered Chatbots for E-Commerce Platforms

This project demonstrates an intelligent multi-agent customer service chatbot system for e-commerce platforms using Large Language Models (LLMs), LangChain, LangGraph, Retrieval-Augmented Generation (RAG), and agentic AI workflows. The system provides fast, personalized, and context-aware customer support across multiple customer touchpoints such as chat interfaces, customer support portals, and web applications.

About Program

The Advanced Certification Programme in Agentic and Generative AI is an intensive AI course that equips you with the knowledge and tools to build and deploy cutting-edge Generative AI solutions for real-world language and vision AI tasks. Participants will master selecting and deploying appropriate Generative AI tools and industry-standard LLMOps (Large Language Model Operations) methodologies. Designed and delivered by IISc Faculty, this six-month programme comprises live interactive sessions, industry-specific modules, campus visits, and capstones.